Returns & Exchanges


If you wish to return an item for a refund, you must first email for authorisation to return your item.

You must then post your order back within 14 days of receipt of your order and enclose your authorisation details and the reason why you want to return - any items not authorised will not be refunded (they may qualify for a credit note or exchange) and orders received after 14 days will not be refunded, but may qualify for a credit note or exchange.  Returns will be processed within approx 7 days of receipt of your order being returned - bearing in mind the timing of the return and when our offices are open especially during any lockdown period. 

Refunds are not given if customers are not available at the delivery address for 2 delivery attempts by our chosen courier.

If you have purchased our products at a pop-up event in a department store, please refer all queries directly to ourselves on, as the event venues / department stores have nothing to do with the purchase, just the space provided to us in the store.  All queries must have a proof of purchase/receipt and all tickets must be left on the product to qualify for a refund - the above "within 14 days" rules process still apply.

We can cancel orders and will advise you by email the reason why - we are not liable for cancelled orders.

All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment in the form of your receipt, order copy and authorisation details must be enclosed aswell.

Please package the item in the bag you received it in (if damaged a new bag) and return it via your local Post Office with tracked & signed for post – we will not take responsibility for lost items in transit.

It is the customer's responsibility to ensure that all items are packaged securely and proof of postage is obtained and tracking details are sent to Salisa. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition, we may have to return it to you.

Any orders not collected or not re-arranged with postal/courier companies will not qualify for a refund - it is a customers responsibility to arrange for this and collect their order.

Unfortunately for hygiene reasons we cannot accept the return of pierced jewellery, swimwear or candles.

Once we receive your email we can forward postage information.