Returns & Exchanges
IN STORE RETURNS
We hope that you are 100% satisfied with your purchase.
We accept store returns within 7 days of purchase for a full refund or within 14 days of purchase for an exchange or credit note.
All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment. All goods will be inspected upon return and will only be refunded if they are unworn, in a perfect resaleable condition.
If you wish to return an item for a refund, you must first email firstname.lastname@example.org for authorisation to return your item.
You must then return your order within 14 days of placing your order and enclose your authorisation details and the reason why you want to return - any items not authorised will not be refunded and orders received after 14 days will not be refunded. Returns will be processed when our store is open (currently open Thur, Fri & Sat) and within approx 7-10 days of receipt of your order bearing in mind the timing of the return and when our store is open.
We can cancel orders and will advise you by email the reason why - we are not liable for cancelled orders.
All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment in the form of your receipt, order copy and authorisation details must be enclosed aswell.
Please package the item in the bag you received it in and return it via your local Post Office with registered post – we will not take responsibility for lost items in transit.
It is the customer's responsibility to ensure that all items are packaged securely and proof of postage is obtained. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition, we may have to return it to you.
Unfortunately for hygiene reasons we cannot accept the return of pierced jewellery, swimwear or candles.
All goods should be returned to the following address:
44 BRENTWOOD AVENUE
NEWCASTLE UPON TYNE