Returns & Exchanges

IN STORE RETURNS

We hope that you are 100% satisfied with your purchase.

We accept store returns within 7 days of purchase for a full refund or within 14 days of purchase for an exchange or credit note.  During the Xmas / New Year period (or during any lockdown period) if you email us within the appropriate time frames you will qualify for the appropriate refund or exchange/credit note.  

All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment.  All goods will be inspected upon return and will only be refunded if they are unworn, in a perfect re-saleable condition. We hold no responsibility for any gift items that are broken once they leave our shop (glass/decorations etc).

During lockdown please email orders@salisa.co.uk with return queries.



ONLINE RETURNS

If you wish to return an item for a refund, you must first email orders@salisa.co.uk for authorisation to return your item.

You must then return your order within 14 days of placing your order and enclose your authorisation details and the reason why you want to return - any items not authorised will not be refunded (they may qualify for a credit note) and orders received after 14 days will not be refunded.  Returns will be processed when our store is open and within approx 7 days of receipt of your order being returned - bearing in mind the timing of the return and when our store is open especially during any lockdown period. During the Xmas / New Year period (or during any lockdown period) if you email us within the appropriate time frames you will qualify for the appropriate refund or exchange/credit note.  

We can cancel orders and will advise you by email the reason why - we are not liable for cancelled orders.

All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment in the form of your receipt, order copy and authorisation details must be enclosed aswell.

Please package the item in the bag you received it in (if damaged a new bag) and return it via your local Post Office with tracked & signed for post – we will not take responsibility for lost items in transit.

It is the customer's responsibility to ensure that all items are packaged securely and proof of postage is obtained and tracking details are sent to Salisa. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition, we may have to return it to you.

Unfortunately for hygiene reasons we cannot accept the return of pierced jewellery, swimwear or candles.

All goods should be returned to the following address:

SALISA BOUTIQUE
44 BRENTWOOD AVENUE
JESMOND
NEWCASTLE UPON TYNE
NE2 3DH